1. Payment Processing

Playandtuck accepts payments for orders placed through www.playandtuck.com. Payments are processed by Stripe, an independent payment service provider. Stripe processes payment information in accordance with its applicable terms, privacy practices and payment processing procedures.

Customers are not required to create or sign in to a Stripe account to complete a standard card payment. Payment options and any additional authentication requirements may vary according to the selected payment method, issuing institution and transaction circumstances.

2. Accepted Payment Methods

We accept the following payment methods, subject to availability at checkout:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Available options are displayed during checkout. Customers must provide accurate payment details and ensure that they are authorised to use the selected payment method.

3. Transaction Monitoring

Stripe applies its own payment risk assessment and transaction monitoring processes to identify unusual or potentially unauthorised activity. Depending on the circumstances, a transaction may require additional verification, be declined or be referred for further review.

Playandtuck may review order and payment information where reasonably necessary to verify transactions, address suspected misuse or comply with applicable legal obligations. Payment authorisation remains subject to the relevant payment provider and issuing institution.

4. Billing Descriptor

Transactions made through our website are intended to appear on the customer’s payment statement under the billing descriptor PLAYANDTUCK.

Customers should check their payment statement against their order confirmation. If a transaction is not recognised, please contact us using the details below so that we can review the relevant order information.

5. Personal Information and Privacy

We handle personal information associated with checkout and payment administration in accordance with applicable Australian privacy requirements and relevant European data protection laws, including the Australian Privacy Principles where applicable and the GDPR where applicable.

Payment information is processed through the payment service provider’s systems as required to complete and manage transactions. We limit our handling of personal information to purposes connected with order processing, payment administration, customer support, fraud prevention and applicable legal obligations.

Our website provides a Privacy Policy explaining our personal information practices and a Cookie Policy describing our use of cookies. Non-essential cookies requiring consent are used only after the customer clicks “Accept” on our cookie banner. Strictly necessary cookies may operate where permitted by applicable law.

6. Payment Enquiries

For questions concerning a payment, an unrecognised transaction or a checkout issue, please contact us using the details below.

We aim to respond to customer emails within 24–48 hours, excluding circumstances where additional investigation or information is required.

7. Contact Information

Trading Name: Playandtuck
Registered Company Name: [Registered Company Name]
Website: www.playandtuck.com
Email: platform@playandtuck.com
Registered Address: [Company Address]
Telephone: [Telephone Number]