1. About Us

Welcome to Playandtuck, a brand specialising in children’s room storage products. By placing an order through www.playandtuck.com, you agree to these Terms and Conditions. Please review the terms before completing your purchase.

Registered Company Name: [Registered Company Name]
Trading Name: Playandtuck
Email: platform@playandtuck.com

2. Orders and Order Processing

Orders are subject to acceptance and product availability. After an order is placed, we will send an order confirmation to the email address provided at checkout.

Our standard order processing time is 1–3 working days, excluding weekends and applicable public holidays. Processing includes reviewing the order, preparing the items and arranging dispatch.

If we cannot accept an order or identify an issue affecting fulfilment, we will contact you using the details supplied with your order. Where payment has been taken for an order that we cannot fulfil, an appropriate refund will be arranged.

3. Shipping and Delivery

We serve customers across Europe and use established delivery services, including DHL, FedEx and UPS Priority services, depending on the destination and service availability.

Our estimated delivery time is 5–8 working days after dispatch. This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary according to destination, local delivery arrangements, customs procedures where applicable and circumstances affecting the carrier.

We send tracking notifications to the email address provided at checkout at key stages, including dispatch, arrival at relevant carrier facilities and local delivery, where tracking information is available.

If an order has not arrived within the estimated delivery period, please contact us at platform@playandtuck.com. We will investigate the shipment with the carrier and assess the appropriate resolution based on the findings. Depending on the circumstances and applicable legal requirements, this may include a full refund or a replacement shipment.

Responsibility for loss or damage: For consumer orders covered by applicable European consumer law, the risk of loss or damage remains with us until you, or a person designated by you other than the carrier, physically receive the goods. This does not apply where you independently commission a carrier not offered by us, subject to applicable law.

Nothing in this section limits any statutory delivery rights available to you.

4. Right of Withdrawal and Returns

For consumers in the European Union, the United Kingdom and other applicable jurisdictions, statutory withdrawal rights apply as provided by the relevant law.

Where the 14-day right of withdrawal applies, you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, notify us by email at platform@playandtuck.com before the withdrawal period expires.

Please include your order number and a clear statement that you wish to withdraw from the purchase. We will provide instructions for returning the goods where required.

Unless the goods are faulty or another legal exception applies, you may be responsible for the direct cost of returning the goods if you were informed of this obligation before purchase. You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. You may be liable for diminished value resulting from handling beyond what is necessary for such inspection, as permitted by law.

Where a valid withdrawal applies, we will reimburse payments received, including the standard outbound delivery cost where required by law, within the applicable statutory period. We may withhold reimbursement until the goods have been returned or you have supplied evidence of having sent them back, whichever occurs first, where the law permits.

Any applicable statutory exceptions to the right of withdrawal will be applied in accordance with the relevant legislation.

5. Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or materially different from the description, please contact platform@playandtuck.com and include your order number and clear photographs showing the issue.

We will review the information and determine the appropriate remedy under applicable law. Where the issue can reasonably be assessed from photographs, we may arrange a refund or replacement without requiring you to return the affected item. If further examination or return is reasonably necessary and legally permitted, we will explain the next steps.

For qualifying claims, we will not require a customer to return a damaged item merely as a routine condition for considering a refund or replacement where the available evidence is sufficient.

Your statutory rights concerning faulty, defective or non-conforming goods remain unaffected. Nothing in this policy excludes any refund, replacement, repair, price reduction or other remedy required by applicable consumer law.

6. Refunds

Approved refunds will be issued to the original payment method unless another method is agreed where legally permitted.

Refund processing times may depend on the payment provider and the customer’s financial institution. We will initiate approved refunds within the period required by applicable law.

Where an order cannot be fulfilled, goods are confirmed lost in circumstances requiring a remedy, or a statutory refund is due, we will process the applicable refund in accordance with the relevant legal requirements.

7. Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions and other information on our website are clear and accurate. Customers should review the listed product details before ordering.

Minor variations in colour or appearance may occur due to display settings or differences in viewing conditions. Such variations do not affect any statutory rights where goods fail to conform to their description or contractual requirements.

8. Payments

Available payment methods are displayed at checkout. Payment must be authorised before an order can proceed to fulfilment.

Transactions are processed by the payment service provider identified during checkout. Customers must provide accurate billing information and be authorised to use the selected payment method.

If a payment is declined or requires additional verification, the order may remain unprocessed until the payment issue is resolved.

9. Limitation of Liability

Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.

Subject to that requirement, we are responsible for fulfilling our contractual obligations and handling orders in accordance with applicable law. We are not responsible for delays or failures to the extent directly caused by circumstances beyond our reasonable control, provided that this does not remove any statutory consumer remedy or obligation that continues to apply.

These terms do not limit rights or remedies available to consumers under the Australian Consumer Law, applicable European Union legislation, UK consumer legislation or other mandatory consumer protection rules.

10. Governing Law

These Terms and Conditions are governed by the laws applicable to the operation of our business in Australia, subject to any mandatory consumer protection provisions that apply in the country where the customer resides.

Nothing in these terms deprives consumers of protections that cannot lawfully be excluded under applicable law.

11. Changes to These Terms

We may update these Terms and Conditions when our business practices or legal requirements change. The version published on our website at the time of purchase will ordinarily apply to that order, subject to any mandatory legal requirements.

12. Contact Information

For order enquiries, delivery issues, withdrawal requests, damaged items or other questions, please contact us:

Brand Name: Playandtuck
Registered Company Name: [Registered Company Name]
Website: www.playandtuck.com
Email: platform@playandtuck.com
Registered Address: [Company Address]
Telephone: [Telephone Number]
Warehouse Address: [Warehouse Address]

We aim to respond to email enquiries within 24–48 hours. Please include your order number when contacting us about an existing purchase.